Punchdrunk's The Burnt City - Official Site FAQs


Where is Punchdrunk Labs located?

We are still based in Woolwich, so please use the usual transport links to get to us. However, for Inside the City, you will not enter via the entrance you may have historically used to visit The Burnt City. For the most accurate way to find us, please refer to what3words.

There are three bursary placements for each event which will be selected at random. To apply, please click on the icon below. If successful, we will contact you at least seven days’ prior to the respective event.


If you have access requirements, including using a wheelchair, there are a number of Access Tickets available via Punchdrunk directly. You will also be able to book a complimentary Essential Companion ticket. If you have any questions about the content and facilities or would like to book, please email [email protected]

The experience is wheelchair accessible. It takes place across two levels with some areas only accessible to wheelchair users by lift (total maximum weight limit is 400kg). If you use a larger wheelchair some areas of the show will be restricted. Due to the existing architecture there is a minimum door width of 800mm. There are different types of lifts used in the different buildings (dimensions are 1m deep x 1.2m wide and 1.45m deep x 1m wide).

There are accessible toilets in different locations across the site.

There is no Changing Places facility on site.


Please email [email protected] to discuss how we can support your access requirements.

Yes, these are capped per experience and you must provide proof of residence when you arrive at Punchdrunk Labs. To book as a local resident, you’ll need to enter the relevant discount code when making your booking:

Masterclasses Local Resident Tickets: £195

Enter Discount Code: LT195

Performance Workshop Local Resident Tickets: £85

Enter Discount Code: LT85

Design/Production Management Local Resident Tickets: £45

Enter Discount Code: LT45

Tour Local Resident Tickets: £25

Enter Discount Code: LT25

If the discount is not applied, then we have sold out of the capped Local Resident tickets for that particular event.

We will send you a follow up email within seven days of your booking with specific information regarding your event. We will also email you within 24 hours of the event with a reminder, including how to gain access to Punchdrunk Labs.