Terms and conditions

Running Time

The Burnt City starts from 2:30pm and finishes three hours after the first entry time. Early slots are recommended for those who want the maximum amount of time to explore. Please note, ticket holders are welcome to arrive half an hour before their entry time to have a drink in the bar, Peep. Peep remains open after the performance except for matinees.

Ticket holders for both The Burnt City and Ascension are welcome to arrive half an hour before their entry time to have a drink in the bar, Peep. Arrival time is 6pm for ticket holders who have booked for just Ascension: A May Day Dance Party (and not The Burnt City).

Content Warnings

This experience is based on Greek tragedies and deals with themes of war, family tragedy, murder and revenge which some may find triggering. There will be dark spaces, loud noises, strobe, haze, nudity and blood, as well as dark areas and spaces that are small and confined. For more detail email [email protected].

Age Restrictions

This production is suitable for ages 16+. There will be no admittance to anyone who, if asked, cannot provide photographic ID proving that they are over 16. Guests aged 16 and 17 must be accompanied by a responsible guardian. The Box Office will issue a lanyard which they must wear during their visit to be identified to performers and staff. There is a bar that features as part of the performance, which under 18s can visit only in the company of their parent or guardian.

Access

If you have access requirements, including using a wheelchair, please let Punchdrunk know by emailing [email protected] or calling 0208 191 1431. You may need an Access Steward to assist your whole journey and you may be entitled to a complimentary Essential Companion ticket. The experience is wheelchair accessible. It takes place across two levels with some areas only accessible to wheelchair users by lift (total maximum weight limit is 400kg). If you use a larger wheelchair some areas of the show will be restricted. Due to the existing architecture there is a minimum door width of 800mm. There are different types of lifts used in the different buildings (dimensions are 1m deep x 1.2m wide and 1.45m deep x 1m wide).